EU institutions do not have a particularly good reputation when it comes to transparency: rigid procedures, opaque processes, hardly any insight. For almost ten years, Emily O’Reilly has been working to change that. As the European Ombudswoman, she holds EU institutions to account by investigating complaints from individuals, businesses and organizations about maladministration in EU bodies. „The EU already has relatively good administrative standards,“ said O’Reilly. „But it is precisely such an institution that is obliged to always strive for the best possible procedures and to do so for the benefit of all Europeans.“